COVID-19 Updates

At Women Want Adventure, the safety of our community is a major priority.

We monitor Covid-19 events closely and make operational decisions based on informed advice from Government sources.

We understand you may have questions before booking with us or, in regards to your current booking.

It’s important to plan ahead before booking or departing on your trip. At short notice, you may find you’re unable to attend or it’s not safe to do so.

If you have any COVID-19 symptoms, even mild symptoms, you should stay home and get tested.

As the information may differ depending on your location, it’s important to research travel advice for your location, especially when travelling interstate.

 
USEFUL LINKS

• World Health Organisation
• Australia - Smartraveller travel advisories
• NSW Government
• VIC Government
• QLD Government
• NT Government
• TAS Government

What is Women Want Adventure doing to keep me safe on my adventure?

PRE TRIP

• We are a Covid-19 Safe business. A Covid-19 risk and safety operations manual has been created for our company to assess risks on each trip and action a plan
• We conduct client briefings on COVID safe practices
• Mandatory temperature checks are conducted for any overnight indoor trips
• Clients are issued with hand sanitiser before using equipment or eating
• Pre-departure checks are conducted to learn where each participant is travelling from, to ensure no one is participating from a hot spot
• We ensure all clients are notified to bring a face mask for mandatory use when travelling in shared transport vehicles
• We ensure clients are not attending if they have been unwell or have symptoms
• We undertake initial pre-trip cleaning of equipment
• We reduce the sharing of equipment where practical and ensure these are cleaned with detergent and disinfectant between use

ON TRIPS

• We conduct high levels of monitoring and reporting with possible removal from trip as required
• If a client is showing symptoms, guides are authorised to decline their participation and issue immediate isolation from other group members
• Complying with the local authority in relation to maximum group size
• Maintaining social distancing on and off the trail
• Reducing crowding wherever possible on the trail, including at lookouts and meeting locations
• Stringent hand washing/santisation before, during and after, food preparation
• Guides tare asked to prepare and serve all food (how good – you don’t need to do anything!)
• Clients use the same camp utensils throughout the entire trip
• Encouraging women to bring their own mess kit on overnight trips
• Ensuring three stage washing up system on overnight hikes with an air dry to reduce contact with eating utensils
• All food preparation surfaces to be wiped down with disinfectant products

COVID FAQS

My day trip or overnight hike/canoe trip was cancelled by Women Want Adventure. What happens to my booking now?

We may cancel a trip at any time by giving you written notice before the departure. This may be for a variety of reasons including restrictions in travel due to Covid-19, not having the minimum numbers needed to operate the trip, or poor weather conditions.  For day and overnight trips only, we will refund you 100% of money paid for your departure or transfer your booking to a new date. Refunds may take up to 10 business days to process back into your account.

If I book a day or overnight hike/canoe trip and I can’t attend due to travel restrictions in my area, do I receive my money back?

This will depend on when you cancel your booking with us. The following will apply to your booking.

1. 0 to 10 days: No refund
2. 10 to 30 days: 50% refund 
3. 31 or more days: 75% refund

Please refer to our full Terms and Conditions page here.

We recommend staying up-to-date on restrictions and contact us as soon as you may be concerned about your attendance.

What is the refund policy if I can’t attend a larger trip due to being directly impacted by Covid-19?

Larger trips include:

• Mount Kosciuszko Trip
• Larapinta Hiking Trip
• Ningaloo Reef Whale/Humpback Trip
• Tasmania Trip
• Hinchinbrook Island Trip
• New Zealand Trip

If you cancel some or all portions of your trip, cancellation fees will apply. A cancellation will only be effective when we receive written confirmation of the cancellation via email. Any written notice via social media will not be taken into account.

• 60 days or more prior to the departure date, we will retain the deposit;
• Between 30 and 59 days prior to the departure date, we will retain the deposit or 50% of the total booking cost, whichever is greater; or
• 30 days or less prior to the departure date, we will retain 100% paid by you in connection with the booking.

I’ve booked a larger multi-day trip listed above and I’m worried I won’t be able to attend due to border closers. Can I transfer my deposit to another trip?

If you wish to transfer your trip, you may do so outside the final payment date (60 days or more) before departure. There is a transfer fee of $50 + GST that will apply. Transfers may be applied only to the same trip at a later date if available.

Why can’t I use my deposit to transfer to any trip offered under Women Want Adventure, not just the trip I paid my deposit for a larger trip?

Women Want Adventure books the above larger trips with our team of subcontractors. We pay subcontractors non-refundable deposits, including accommodation providers on your behalf to secure the trip. We do not have flexibility to move your booking between a variety of trips as your deposit sits under the trip you booked only. It’s important to understand, when you pay a deposit for a trip, there are no refunds. A transfer option is available outside the 60 day period before departure to the same trip at a later date.  

My final payment is due 60 days prior to departure, but I’m hesitant to pay this now. What are my options?

Failure to pay the final amount owing for your trip on time (60 days prior to departure) will be considered as a booking cancellation.  Our subcontractors request final payment 60 days prior to departure. We work with third-party operators and must abide by their booking terms.

How do I know if my trip is going ahead?
Women Want Adventure will be in contact with you well before your departure via email – we’re here to help. Please note, Women Want Adventure does not receive any additional information about travel or restrictions. Please use the links above to keep updated on Covid-19 advice.

Should I book my flights now for an interstate trip, even if borders are closed?
Women Want Adventure does not take any responsibility for any flight bookings. This is a personal preference, as to when you book your flights. Please use the links above to keep updated on Covid-19 advice.

Will travel insurance cover me for Covid-19 and cancellations?
Women Want Adventure does not organise travel insurance. It is up to you to find the right insurance for your trip and cover. Please use the links above to keep updated on Covid-19 advice.

Will I have to share a room with another women on a trip?
Most of our departures are twin share. We only book accommodation that is spacious and has room for physical distancing. Single supplement options may be available for your trip. Please contact us at womenwantadventure@outlook.com.

Will I have to wear a mask on any of your trips?
Wearing a mask is always encouraged. Depending on restrictions at the time, you may be required to wear a mask inside. You will not be required to wear a mask out hiking or kayaking etc.

Does Women Want Adventure apply any restrictions on attendees based on hot spots in the situation of an outbreak?

We have a pre-walk questionnaire which states where women are booking from. If ladies are attending from a hot spot, they are contacted and restricted from attending the trip.