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Refunds & Returns Policy

 

Return Policy:

Women Want Adventure is unable to offer exchanges on return items via our online store. If an exchange is required, please contact us directly via phone or email. Alternatively, return your item vis post for a refund and place a new order for the correct size and/or colour.

Online Returns:

Women Want Adventure offers you a free 30-day Return Policy within Australia on goods that have been purchased online (via this site) that are unused and in a saleable condition.

The best way to process a return is through an email quoting your Transaction Reference number (found in your Order Confirmation email) and the product/s to be returned. We will quickly issue a Return Authorisation Number and delivery details for return within 30-days of purchase.

All products must be returned in an undamaged, as-new condition with all labels and product swing tags attached. Any item returned that does not meet these criteria will be returned to the customer and a refund will be declined.

A full refund of the purchase price will be issued to the original credit card for all items confirmed returned in a re-saleable condition.

Please make sure your return is easily identifiable with your Return Authorisation Number and a copy of your invoice so that we can quickly and easily refund your returned item/s as soon as they are received.

Please feel free to contact us if you have any further questions regarding the return of your purchase.

Phone: 0403 918 346
Email: monique@womenwantadventure.com.au

Warranty Returns:

Women Want Adventure is committed to providing you with quality products and stand by them. In the unlikely event that you believe your item to be faulty you should endeavour to return your item via post to the Women Want Adventure head quarters.

Please contact the store directly or our online customer service team.

Phone: 0403 918 346
Email: monique@womenwantadventure.com.au

Shipping Terms and Conditions:

For your convenience, we ship using the Australia Post eParcel service anywhere within Australia. We make our best efforts to deliver products within 10 working days to the address specified by you during the purchase process, however, delivery to Western Australia, Far-North Queensland, and Northern Territory may require additional 2-3 days additional delivery time.

Upon completion of your purchase, our team will organise for your product to be dispatched as a priority. We will keep you in the loop via email when your product is dispatched.

Don't worry if you're not home when the product/s are delivered, Australia Post will leave a card at your home advising you that an attempt has been made to deliver your product. Your parcel will then be available to be collected at your local post office.

Women Want Adventure is committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct.

© Copyright 2017 Women Want Adventure. All rights reserved.